About Us
MainStreet is a company on a roll! We built and opened 16 Urgent Care / Primary Care clinics in less than three years, and we’re proud of both our growth and our high standards of operation. Boom! Our clinics are in rural Alabama locations such as Selma, Sylacauga, Moody/Leeds, Arab, Oneonta, Alexander City, Valley, Eufaula, Monroeville, Andalusia, Brewton, and Centre.  

http://www.mainstreetfamilycare.com/

What you will do

At MainStreet, we don’t have clinic managers. Instead, we have MainStreet Mentors that manage 2 to 3 clinics each. MainStreet Mentors report to a Director of Clinic Operations (that’s you), who then reports to the COO. Your mission is to make your team deliver exceptional customer experiences, to develop A+++ systems and staff, and to make sure that each clinic is fulfilling its potential.

About You
Do you thrive leading a team? Enjoy building relationships? Do you take pride in your discipline, attention to detail, and efficiency… but also your ability to influence others to success? Do you like building systems that work AND putting the right people in place to use them? Does the idea of optimizing operations to deliver exceptional customer service in markets that need care excite you? If so, you may be a fit.

Responsibilities of the Director of Clinic Operations:

• Promote, develop, and manage Mentors
• Help manage, develop, and motivate clinic staff and providers
• Develop, improve, and drive company operating standards
• Create and manage clinic staff schedule and guide Mentors in addressing staff scheduling issues
• Guide the Mentor’s handling of staff issues; handle higher order clinic staff and HR issues
• Coordinate and manage all clinic facilities issues that Mentors are not able to addresses
• Drive top-tier charting results (we use a 3^rd party coder, but we must push the process, coordinate chart corrections, and monitor that our office visits stay above the target level and days-to-bill stay below target level)
• Solve operational problems
• Drive Incremental Improvement
• Drive exceptional patient experiences / Follow up with dissatisfied customers
• Foster Clinical Staff Moral and Culture
• Lead team meetings
• Manage vendor relationships
• Monitor and improve clinic performance to budget
• Become a master of our EMR/PM software: DocuTAP

Travel

• Our clinics are spread out, you so need to be ready to travel - during the day or with overnight travel - when necessary.

Kitchen Sink

Because you rock, you can succeed at lots of stuff!! You think of yourself as the end of the line. When there’s a new or unexpected opportunity or problem, you find a way to take advantage of it. We are a fast-growing, fun company with lots of opportunity, and with that comes the need for everyone to put on any hat at any time. You look forward to handling an infinite variety of challenges.

Requisite Characteristics:

• You need to be the BOMB!
• You must be tireless, relentless, and driven. You take pride in your persistence.
• You think about operational problems in the shower; while on vacation, you read business books.
• You need to be resourceful. You have never seen an obstacle you could not get over or a problem you could not solve. You get things done. Period.
• You are ultra-organized.
• You love to set up systems and then improve them.
• You believe in checklists and standardization.
• You must have iron-clad values.
• You are resilient. You can hear feedback, deal with difficult situations, and adjust as necessary, but you always do what you think is best.
• You need to be good to go with the fact that we are open 7 days a week for extended hours. That means questions and issues can come up during the weekends and after normal business hours.
• You need to have clinic side medical experience: you need to know what ICD-10 is, what RCM means, why Level 4 are important (and what they are). You need to know what Occ Med is.
• You need to have some experience managing people.

More About You:

1. You are the BOMB!
Just making sure you got that :)

2. Relationship Building
If you’re shy and/or don’t love people, this job isn’t for you.
If you enjoy turning strangers into friends, growing and fostering relationships, and being involved in your community, you’ll excel.

3. Disciplined
You are systematic about everything. Once you have a play that works, you stick to it. You are even systematic about changing it.  One change at a time, with patience and persistence, you drive incremental improvement in every aspect of your life.

3. Time Management
You must be able to manage your time wisely and be willing to put in as many hours per week as needed. This is not a job for someone who simply wants to punch a time clock and earn a paycheck. It is a job for someone who wants to own their position and grow the business.

4. Self Starter
If you need someone continually telling you what to do, this position isn’t for you.
If, after completing and reviewing a plan, you’re the type of person who can run with it and find new and even better ways of doing things on your own, you’ll thrive.

5. Organized
If you’re not organized, this position isn’t for you.
If you enjoy having many irons in the fire at one time and thrive on managing them and your time effectively, you’ll do well!

6. Have an Entrepreneurial Spirit
If you’re looking to just earn a paycheck, this job isn’t for you.
If you’re ready to take ownership of the company and have a burning desire to grow the business and put in the hours it takes to successfully build a business, you’ll thrive. This often means working on things at home, working evenings and Saturdays, and working more than a traditional “40 hours per week”.

7. Iron Clad Ethics
If you don’t have a do-the-right-thing, every time, all the time, approach our company is not for you.

BOOOM!!