Administrative Assistant (Full-Time) – Birmingham, AL

MainStreet Family Care operates a rapidly growing population of urgent care/primary care clinics throughout Alabama, Florida, Georgia and most recently, we expanded into our fourth state - North Carolina!

We aren't slowing down anytime soon and will double in size in 2023!

Due to our rapid growth, we are looking for a Full-Time Administrative Assistant to join our Revenue Cycle Management team! This position will be located at our corporate headquarters in downtown Birmingham, AL.

Our ideal Full-Time Administrative Assistant will have excellent customer service skills, be able to handle inbound calls quickly and efficiently, and work exceptionally well in a team environment.

Responsibilities:

• Answer the telephone and create the first impression of the company to the caller
• Provide solutions/answers in a prompt and courteous manner, following established policies and procedures
• Properly triage telephone calls in accordance with policy
• Assist patients and responsible parties regarding account inquiries
• Process patient payments and set up payment plans per billing policy
• Verify patient insurance coverage and benefits
• Answer email and faxes in Outlook group email
• Provide full administrative support including scanning, copying, and data entry
• Prepare and submit medical records to insurers and other requesters
• Provide support to the Revenue Cycle Management department and other duties as assigned

Schedule:

• Monday – Friday 8:00 am to 5:00 pm

Qualifications:

• High School Diploma or GED required
• One (1) year of professional office experience preferred
• Experience with Microsoft Office Suite required